Privacy Policy

1. Information we collect

When you send an enquiry, you may give us:

• Your name and company name
• Phone number and email address
• The product you are interested in and your requirement details

Our enquiry form opens your own email app with these details filled in, so they reach us as an email to info@thematrixindia.in. We do not store form data on our website.

2. Why we collect it

We use your information to reply to your enquiry, prepare quotations, discuss supply and delivery, and keep business records. We do not use it for unrelated marketing without your agreement.

3. Sharing

We do not sell personal data. We share it only with our own team and service providers (such as email or hosting) where needed to handle your enquiry or run the website, or where the law requires it.

4. Cookies and third-party services

This website does not use advertising trackers or analytics tools. It loads fonts from Google Fonts and product images from Unsplash, so those providers may receive your IP address and browser details when a page loads. If we add analytics or other tools later, we will describe them here.

5. Calls, WhatsApp and email

If you contact us by phone, WhatsApp or email, we receive the details you share and use them only to respond to you. WhatsApp and email providers handle those messages under their own privacy terms.

6. Retention

We keep enquiry and business correspondence for as long as needed to deal with your request and to meet legal, tax and accounting record requirements, then delete or archive it.

7. Security

We take reasonable steps to protect information from unauthorised access, loss or misuse. No online service can be guaranteed completely secure, so please avoid sending sensitive information such as bank or card details by enquiry form.

8. Your rights

You can ask us to show what information we hold about you, correct it, or delete it where appropriate. Write to info@thematrixindia.in and we may ask you to verify your identity first.

9. Changes to this policy

We may update this policy from time to time. The latest version is on this page, and continued use of the website means you accept the update.

10. Contact

For privacy questions or requests:
Phone: +91 70275 26472
Email: info@thematrixindia.in
Address: Near Aasaram Ashram, behind Krishna Resort, Rohtak Road, Bhiwani, Haryana – 127021, India.
GSTIN: 06CLYPK8053L2Z7